Bluestone Wales Reviews

I visited Bluestone with my wider family of 10 people (8 adults and 2 children aged 6 and 1) and loved it.

We stayed in a Tenby connecting lodge which was spacious. Communication leading up to our arrival was good. Upon initial sight the lodge was clean. My only gripe with it was that it could have been cleaner. We had black feet by the end of the first day and having moved the single beds together it was clear the carpet hadn’t been cleaned under them. The bathroom and kitchen we in a clean condition though. It had the basic pots, pans etc that you need. It would have been useful if there was a launderette on sight, nevertheless there was one 10 minutes away.

The play facilities were excellent. The water park was full of sensory activities for my little girl. It was extremely warm (this is a good thing, compared to most pools). The Hive (soft play etc) was fantastic, as was the Serendome, with plenty for all the family to do including a water feature which the children could go in and sandy play area. There are so many parks dotted around the sight.

The street food halls were great, unfortunately we ran out of time to visit the restaurants.

I’d recommend they advertise their activities and facilities more on the website and welcome packs (360 degree views etc), to show off what’s on offer. We only found out about the leaving summer festival by chance.

All staff we extremely polite, welcoming and helpful.

We would definitely go again. There’s also lots to do nearby including Folly Farm/ Zoo and of course beautiful beaches.

We paid over £400 towards this holiday only to then find out my partner is pregnant and due around the date of the holiday. It’s a 9 hour journey from where we live to bluestone so we made the decision to cancel hoping we could move on to the following year. I’ve never dealt with any company that was so unhelpful ever! Didn’t try and help didn’t offer to move the holiday date in fact we asked and was told no! No options given at all and as a result after having to cancel we received £0 money back of the £400 we had paid. I’m sure bluestone is a lovely place but due to the shocking service received I will never book a holiday again to bluestone!

Had a lovely mid week break , the Spa experience was great and would recommend to all. The food at the grill , was nice and plenty of it ! Just one side dish would be enough . The accommodation was good , a little tired in places but decent , the setting is lovely with loads to do . The complimentary WiFi is really poor so we purchased premium but this only allows two units . This was a bit disappointing given that even Costa has a better WiFi . No mobile reception in the village area . Great little walks and great location for Pembrokeshire

Overall we had a lovely time at Bluestone , the massage at the spa was the best I have ever had. places to eat were limited and if you have any food intolerances then you are out of luck as they are not keen to help. We left some items behind (2 dressing gowns) and they cant find them which makes us think the cleaning staff have either thrown them away or taken them so guest beware !

This was our first trip to Bluestone and it was everything we hoped for and more! Prior to arrival, I contacted customer services to explain my son's medical condition, they ensured our cottage was ready earlier than expected to fit in with my son's treatment schedule. They also provided us a disabled parking pass to ensure we had immediate access to our car in the event of an emergency. Upon arriving at the cottage, it was absolutely perfect. Kitchen was a fantastic size for myself and my 2 year old. Bedroom and bathroom were massive. Everything you could need was provided, bed linen, towels, cleaning products and toilet rolls. Very impressed with upstairs and downstairs bathrooms too. We stayed in the village so we were right next to the coffee shop, lake, convenience store, pub and park. The pub was nice and staff were lovely but food wasnt great but not as bad as the chippy van. Food there was awful. The swimming pool was good but they operate a 1:1 for under 4's therefore if you have more than 1 child to an adult then you can be confined to the baby section. Swimming aids are expensive in the swimming shop so dont forget your own! The serendome is nice and has a sand play and water play as well as coffee huts. The Hive has a good sized soft play with zip wires and a cafe. We went for the winter lights break and it didnt disappoint, my 2 year old was mesmerised. But what really made the holiday was the staff. Nothing was too much trouble and everyone was so friendly. We enjoyed it so much, we booked to come back whilst we were still there!

Absolutely pathetic attempt at a holiday resort. Nothing is open (Covid is not an excuse). We are talking about open air food establishment. No restaurants open at sensible times on site (6.30 pm closing for dinner!) so you have to drive offsite for all meals or starve. Staff are rude. Internet (even the rip off paid for version) is non existent so don’t think you’ll be able to entertain yourself while every activity is shut. AVOID this place.

Stayed there Mon-Fri 14th -18th June lodge looking very tired a grassholm sleeps 8
very bad tv reception no drying horse or ironing board very cold at night smart heating
Now installed on a motion sensor so at night the rooms got very cold
Having to rebook three times due to COVID
The cost had gone up by over £200 but it was not worth the stay
Food and drink on site was also poor quality and very expensive we ate at the pub and the garden grill we were very disappointed at both venues we have been to Bluestone 5 times before COVID but will not be returning
They are pricing the normal family out of reach for a short break

Had a fantastic holiday at bluestone back in autumn 2020 , staff are absolutely Incredible, funny, welcoming and happy to help , lodge was spotless and all activities and facilities where fantastic , can't wait to return !

Just returned from a break here. Absolutely brilliant. Can not fault it. All measures were fantastic.
Staff were brilliant.
Food was great.
Great lodge

Very grubby. With all the online promises as to the extra measures taken to ensure the houses are cleaned to higher standards, I was very surprised to see the poor cleanliness standards in the house I was in, would have hated to have seen it before the additional measures. There were sweet wrappers under sofa, used cotton buds and crumbs clearly visible down the side of the sofa, cobwebs everywhere, not just over night cobwebs, ones that had clearly not seen a duster for weeks or months. Used glass on the draining board, food stuff not cleaned off kitchen surfaces properly. Spent a morning vacuuming so the kids could sleep without worrying about the webs and cleaning the kitchen. Just generally dirty in areas not immediately obvious on first inspection. Made me feel uneasy as to whether the main centre areas were the same so steered clear and just went out and about around Pembrokeshire.

We have booked a holiday and then due to Covid-19 we cancelled the booking its been more than 2 months, still haven't received the refund yet, please be aware. I will not again from them, hopefully, will get the money back soon

Holiday got cancelled due to Covid which I totally understand but still not had refund after a month! Friends who have booked with other operators had no issues getting money back within a week so not sure why Bluestone can't? I have emailed few times and just get told be patient! Very annoying and certainly would not recommend